FAQ
General
Q: What is Kota Doria Online?
A: Kota Doria Online is your premier destination for authentic, high-quality products from the Kota region. We specialize in traditional and premium Kota Doria sarees, suits, and more.
Q: What products do you offer?
A: We offer a wide range of products including sarees, dupattas, salwars, kurtas, and lehengas. We continuously update our collection with new and exclusive items.
Q: Are all your products authentic Kota Doria?
A: Yes, all our products are made using authentic Kota Doria fabric, known for its lightweight and sheer texture, and crafted with traditional techniques.
Ordering
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q. Is cancellation of my order possible?
A: Absolutely! You can cancel your order. Just ensure to cancel it before it ships.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, paypal, net banking, UPI, and other secure payment methods.
Shipping
Q. Do you offer international shipping?
A: Yes, we offer international shipping to many countries. To check if we deliver to your location and to view shipping rates, please proceed to the checkout page. Customers will be responsible for all duty and taxes imposed by their custumes if any.
Q. How long does shipping take?
A: Shipping times vary depending on your location and selected shipping method. Once your order is processed, you will receive a confirmation email with tracking information. Please refer to our shipping policy for estimated delivery times.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website.
Returns and Exchanges
Q: What is your return policy?
A: Please refer to our returns & refunds page for return policy. Customized items and final sale products are not eligible for returns.
Q: How do I initiate a exchange?
A: Contact our customer service team with your order details and reason for return via email at support@kotadoriaonline.com or through the contact form on our website.
Q: Will I be refunded for the shipping costs if I return an item?
A: Shipping costs are non-refundable.
Product Care
Q: How do I care for my Kota Doria products?
A: We recommend dry cleaning for all Kota Doria products to maintain their quality and longevity. Avoid exposing them to direct sunlight for extended periods.
Q: Can I iron my Kota Doria saree?
A: Yes, but use a low heat setting and place a thin cloth between the iron and the saree to prevent damage.
Customer Service
Q. How can I contact your customer support team?
A: You can reach our customer support team via email at support@kotadoriaonline.com or through the contact form on our website.
Q: Do you offer customization services?
A: Yes, we offer customization services for certain products. Please contact us with your requirements, and we will do our best to accommodate your request.
Special Features
Q: Do you offer gift wrapping?
A: Yes, we offer premium gift wrapping services. You can select this option at checkout.
Q: How can I stay updated with your latest collections and offers?
A: Subscribe to our newsletter and follow us on social media for the latest updates, new arrivals, and exclusive offers.